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Received:November 23, 2013 Revised:December 23, 2013
Received:November 23, 2013 Revised:December 23, 2013
中文摘要: 目的：践行以病人为中心的服务理念，构建一套易行、可行、科学、客观、公正的评价体系，以提高医院为患服务质量. 方法：以军卫一号平台及HIS数据库为基础，应用JAVA、Eclipse技术进行系统搭建. 结果：系统上线运行30个月以来，起到了很好的监管作用，我院患者综合满意度提升了4.35%. 结论：本系统有助于提升医务人员为患服务意识，有助于提升医院的社会、公益形象，有助于缓解日益突出的医患矛盾，构建和谐医患关系，有较高的推广普及价值.
Abstract:The object of our work is to fulfil the philosophy that patients are the core of the service and construct a practical, feasible, scientific, objective and fair valuation system so as to improve the service quality of hospital. The methods we use in this paper are based on the military healthy No.1 platform and HIS database and systematically supported by JAVA and Eclipse technology. The system has been being operated for 30 months, during this interval. It has a great performance on the supervisor function which made the patients comprehensive stasfication degree increase 4.35%. This system facilitate the service awareness of medical service pesonel, the improvement of public and social images and the alleviation of gradually increasing contradicts between medical service and patients, which builds a harmonious relationship between hospital and patierntes and has a higher value that needs to be promoted.
keywords: medical ethics degree of satisfaction system design hospital
文章编号： 中图分类号： 文献标志码：
基金项目:
| Author Name | Affiliation |
| WANG Ya-Jun | Discipline Inspection Office, PLA General Hospital, Beijing 100853, China |
| Author Name | Affiliation |
| WANG Ya-Jun | Discipline Inspection Office, PLA General Hospital, Beijing 100853, China |
引用文本：
王亚军.医院医德医风窗口评价系统.计算机系统应用,2014,23(5):73-76
WANG Ya-Jun.Hospital Medical Ethics Windows Service Evaluation System.COMPUTER SYSTEMS APPLICATIONS,2014,23(5):73-76
王亚军.医院医德医风窗口评价系统.计算机系统应用,2014,23(5):73-76
WANG Ya-Jun.Hospital Medical Ethics Windows Service Evaluation System.COMPUTER SYSTEMS APPLICATIONS,2014,23(5):73-76
