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DOI:
计算机系统应用英文版:2009,18(6):210-215
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服务营销范式的演进与变革
(1.天津师范大学 管理学院 天津 300387;2.中国人民大学 商学院 北京 100872)
Evolvement and Innovation of Service Paradigms
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Abstract:The theory of services marketing evolves fast, but the academic research on the service paradigm is few and far between. Using the tool of Kuhn's paradigm assumptions, the thesis clarifies the three stages of services marketing paradigm evolvement, and implies the innovation of service paradigm. The research findings show that service science is right direction for the development of the service paradigm, but not replacement, what matters is the regeneration of the old paradigms.
keywords: paradigm  evolvement  innovation
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基金项目:Supported by the Humanities and Social Science Research Program of Education Mimistry of China under Grant No.07JA03005; Special Research Project of Binhai New Area under Grant No.52LE32
引用文本:
韦福祥,姚亚男.服务营销范式的演进与变革.计算机系统应用,2009,18(6):210-215
Fuxiang Wei,Yanan Yao.Evolvement and Innovation of Service Paradigms.COMPUTER SYSTEMS APPLICATIONS,2009,18(6):210-215