K-means Algorithm for CRM Customers in the Telecommunications Classification
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    Abstract:

    With the sharp competition in the telecommunications market and the rapid development of information technology, telecommunications operators must establish a "customer-centric" management style to classity customers. For different customers, different marketing strategies are developed. Data Mining in the K-means clustering algorithm for large data sets can be efficiently classified. In this paper, K-means algorithm is used in complex telecom customer relationship management to achieve more accurate and comprehensive customer classification.

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左国才,杨金民. K-means算法在电信CRM客户分类中的应用.计算机系统应用,2010,19(2):155-159

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  • Received:May 20,2009
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