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    Abstract:

    In this paper, the fuzzy C-means clustering algorithm is improved for enterprise customers fuzzy clustering by introducing the concept of information entropy. Based on this, it’s easy to analyze the customers’ knowledge demand and provide targeted knowledge push services. The experiment proves that the method is effective and has improved the timeliness and accuracy of the enterprise knowledge push services.

    Reference
    1 冯勇,樊治平,冯博,等.企业客户服务中心知识推送系统构建研究.计算机集成制造系统, 2007,13(5):1015-1020.
    2 Wang J, You WJ, Sun WL. Study on a method for task-oriented domain knowledge push. Wireless Communications, Networking and Mobile Computing, 2007. WiCom 2007. International Conference on 21- 25 Sept. 2007.5329-5332.
    3 周明建,陶俊才.知识管理系统中的知识推送.计算机辅助设计与图形学学报, 2006,18(8):1218-1223.
    4 Jainak, Murtymn, Flynn PJ. Data clustering: A review.ACM Computer Survey, 1999,31(3):264-323.
    5 宋华龄,等.管理熵理论-企业组织管理系统复杂性评价的新尺度.管理科学学报, 2003,16 (3):19-27.
    6 吴春旭,吴镝,蒋宁.一种基于动态模糊聚类算法的客户细分方法.计算机系统应用, 2008,17(2):21-24.
    7 林盛,肖旭.基于RFM的电信客户市场细分方法.哈尔滨工业大学学报, 2006,38(5):758-760.
    8 Ge JK, Qiu YH, Chen ZQ.Technology of information push based on weighted association rules mining. Fifth International Conference on Fuzzy System and Knowledge Discovery. 2008.615-619.
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吴春旭,石辉,蒋宁.一种基于客户模糊聚类的知识需求分析方法.计算机系统应用,2010,19(1):104-107

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  • Received:April 10,2009
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