An SaaS Solution Based on the CRM Model
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    Abstract:

    In the middle of current financial crisis, measures have to be undertaken by working with fine user experience to alleviate the difficulties faced by every software corporation. Combining the CRM model with traditional SaaS mode, customers have little time and money in purchasing and deploying software resources. Meanwhile, developers will gradually improve the system according to user experience and feedback; besides, provide users with personalized service to obtain users' satisfaction and loyalty. The ultimate goal is to gain considerable profits for these companies to tide over the period of financial crisis.

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林臻,干红华,陈德人.一种基于CRM模型的SaaS解决方案.计算机系统应用,2009,18(6):120-124

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