服务价值的若干性质初探
DOI:
CSTR:
作者:
作者单位:

作者简介:

通讯作者:

中图分类号:

基金项目:

Supported by the National Natural Science Foundation of China under Grant Nos.60803091,60673025; the Development Program for Outstanding Young Teachers in Harbin Institute of Technology under Grant No.HITQNJS.2007.033


Preliminary Discussions on Some Characteristics of Service Value
Author:
Affiliation:

Fund Project:

  • 摘要
  • |
  • 图/表
  • |
  • 访问统计
  • |
  • 参考文献
  • |
  • 相似文献
  • |
  • 引证文献
  • |
  • 资源附件
  • |
  • 文章评论
    摘要:

    Abstract:

    Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. By collaborating people, resources and techniques from customers and providers together, a service system co-produces and delivers proposed values to all the participants of the service. As value holds a central position in lifecycle of services, it should be fully considered and aware of in full lifecycle of a service and it is very essential to be conscious of characteristics of values. This is the objective of this paper. Firstly, we make a classification on service values. Broad-sense value is produced either by transferring “things” between participants, or by improving some states of participants. Nine types of service values, including Economics Value, Product Value, Information Value, Resource Usage Value, Experience Value, Physical Value, Enjoyment Value, Social Impact Value, Knowledge and Skill Value, are roughly explained. Four means of value delivery between providers and customers are briefly discussed. However, most of current existing service model specifications (e.g., blueprint model, BPMN, SPC) emphasize particularly on service process modeling and values attract relatively little attentions among these methods. To remedy this defect, we put forward a new concept "Value Point" by which various types of values are closely connected with processcentric service models. Next, we do some preliminary discussions on characteristics of service value, including decompo- sability, composability, transitivity, transformation, and dependency. Connotation of each characteristic is elaborately discussed, followed by a set of real-world examples for illumination. Graphical representations of these characteristics are also presented to facilitate visual modeling of service values. Decomposability: implementation of one coarse-grained value is decomposed into implementation of a set of small values. Composability: multiple existing fine-grained values compose together to form a new coarse-grained value; Transitivity: a value is transferred from one participant to another without changing its modality; Transformation: one type of value is transformed into another type. Dependency: improvement on one value leads to improvement or deterioration of another value to a specific degree. Afterwards, based on these value characteristics, we briefly introduced a Value-Aware Service Engineering and Methodology (VASEM). Besides functional and performance transformation from initial requirements to final service systems, VASME emphasizes particularly on being aware of values in full lifecycle of a service, including value expression, value keeping, value adding, value realizing, value optimizing, and so on, based on above discussed characteristics of values. Result of this paper will provide some conducts to the research on service eco-system modeling, service engineering and methodology. It helps define objective of value delivery of a service system (i.e., value proposition), provide decision-making evidences to service modeling, support value-driven model transformation, and facilitate value-oriented service evaluation and optimization.

    参考文献
    相似文献
    引证文献
引用本文

王忠杰,徐晓飞.服务价值的若干性质初探.计算机系统应用,2009,18(6):14

复制
分享
文章指标
  • 点击次数:
  • 下载次数:
  • HTML阅读次数:
  • 引用次数:
历史
  • 收稿日期:
  • 最后修改日期:
  • 录用日期:
  • 在线发布日期:
  • 出版日期:
文章二维码
您是第位访问者
版权所有:中国科学院软件研究所 京ICP备05046678号-3
地址:北京海淀区中关村南四街4号 中科院软件园区 7号楼305房间,邮政编码:100190
电话:010-62661041 传真: Email:csa (a) iscas.ac.cn
技术支持:北京勤云科技发展有限公司

京公网安备 11040202500063号