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Abstract:The evaluation of airport service quality is an important issue in the air travel transportation industry. The aim of this paper is to construct a SERVQUAL method for evaluating the service quality of airport. This assessment model is tested by a Taiwanese airport. The results show that this assessment model proposed in this paper seems to be promising. Finally, some interesting conclusions and useful suggestions are given to airport to improve the service quality.
keywords: service quality evaluation airport SERVQUAL method
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| Author Name | Affiliation |
| Chien-chang Chou | 高雄海洋科技大学 航运技术学系 台湾 高雄 805 |
| Author Name | Affiliation |
| Chien-chang Chou | 高雄海洋科技大学 航运技术学系 台湾 高雄 805 |
引用文本：
周建张.机场服务质量之评价.计算机系统应用,2009,18(6):125-129
Chien-chang Chou.An Evaluation of the Service Quality of Airport.COMPUTER SYSTEMS APPLICATIONS,2009,18(6):125-129
周建张.机场服务质量之评价.计算机系统应用,2009,18(6):125-129
Chien-chang Chou.An Evaluation of the Service Quality of Airport.COMPUTER SYSTEMS APPLICATIONS,2009,18(6):125-129
